Cancellations & Refunds — Kot Kailash Heritage Retreat

Guest Policies

Cancellations
& Refunds

We plan carefully around every reservation. These terms protect the small team and the rhythm of the ridge — please read before you book.

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90days
Blackout period cutoff
Free cancellation before this window
15days
Standard cancellation window
Cancel before this for a refund
15working days
Refund processing time
After receipt of bank details
Blackout Period

Cancellation during 20 Dec – 5 Jan

No cancellation charge if the reservation is cancelled more than 90 days before the date of arrival. For cancellations received within 90 days of arrival, the full cost of the stay — or 100% of the deposit held — will be charged.

Important

Within 90 days of arrival during the blackout period, the full stay is charged with no exceptions.

Mid-Stay

Shortening a stay after check-in

Should you choose to shorten your reservation after check-in, you will be charged for the full duration for which the reservation was originally made. This applies regardless of the reason for early departure.

Refunds

Refund policy outside the blackout period

For reservations cancelled more than 15 days before the date of arrival, refunds will be processed within 15 working days from the date we receive your bank account details. This policy does not apply during the blackout period (20 Dec – 5 Jan).

  • Any credit card transaction or processing fee will be deducted from the refund amount.
  • Refunds are processed in Indian Rupees (INR) only.
Late Cancellations

Cancellations within 15 days & no-shows

No refund will be issued for cancellations received within 15 days of the arrival date, or for guests who do not arrive on the date of check-in. This applies in all circumstances without exception.

No Refund

Late cancellations and no-shows are fully non-refundable in all circumstances.

Have questions?

We’re happy to clarify anything
before you book.

Write to us about your reservation, dates, or any policy question.

Email the TeamView Rates & Reserve